Do I need to create a webstore account to place an order?
Nope! You can place an order quickly without creating an account, however it IS recommended that you do create an account especially if you plan on placing future orders. Creating an account will allow you to save your shipping address for quicker checkout, and you can also view your order history.
Can I email you about my order if I have a question before or after I place it?
Of course! Email me at anytime at: firstname.lastname@example.org if you have a question about an order, an item in the store, shipping, payment, pretty much anything and I'll try to get back to you as soon as I can (usually a day or two at the MOST, same day if I can).
What type of payment do you accept?
We accept Paypal, Credit Card, and Money Order. Credit Cards can now be taken directly instead of going through Paypal!
How fast will my order ship?
I try and ship out mailorder within 1-3 business days (please keep in mind that does not include weekends). Unless you place a "preorder" (which will be clearly labeled), expect your order in the mail very quickly.
Is everything in your webstore currently in stock?
Unless the item says "Out of Stock," then yes it should be! I try to stay on top of inventory, so I do my best to make sure that everything in the webstore available for order is in stock. In the rare instance that I am out of something you order, I will email you as soon as I notice and you can either select an alternate / get a refund for that item / cancel the order. Whichever you prefer!
I don't like the internet and your webstore is ugly, can I just email you what I want and you tell me how much to send?
I would LOVE it if you could try and place the order in the webstore first. I do a lot of mailorder and this is the best way to keep track of your order. If you are having trouble with the webstore, or if you just hate ordering stuff online, then you can email me and I'll see what I can do.
How much is shipping?
All orders are shipped through the US Postal Service. Shipping all depends on the size / weight of your order, where it is being shipped to, and the shipping method you select. So the best way to get a quick and accurate shipping price is to fill up your cart with what you'd like to order, then begin the checkout. Once you submit your shipping info, it will give you the shipping options and costs to ship your order. You will not be committed to buy anything, so you can always go back and change or cancel your order.
Will my order be packaged securely?
It sure will! Getting damaged records in the mail SUCKS, and I do my best to make sure your order is packed with care in sturdy, brand new outer boxes to minimize the potential for damage in the mail!
Will I know when my order ships?
Yes! I will change the status of your order to "Fulfilled" once I have shipped your order. You should receive an email letting you know your order has been fulfilled.
Can I get a tracking number for my order?
All domestic orders will have tracking and the tracking number is included in the email letting you know your order has been fulfilled.
I did not get an update about my order and it has not arrived, did it ship?
Email me and I will look into it for you!
I do a record label or am in a band, will you carry my release in your distro? Can I send a promo?
It really all depends on the release. If you are curious, you are more than welcome to email me at email@example.com with your release info and please include Band/Title, Format, Wholesale Price, DESCRIPTION (this is VERY important), and your location. Feel free to include Bandcamp or SoundCloud links (but only in addition to descriptions). Please do not send promos. This is the digital age. Save your money and just send me a link.
Do you accept demos for label consideration? We are looking for a label to sign us!
See above. I love checking out bands so shoot an email to firstname.lastname@example.org with a link to your Bandcamp/SoundCloud site.
You are the greatest label / mailorder in the world. That isn't a question, I just wanted to tell you.
Thanks! Tell your friends how cool I am!
None of these answered my question, what do I do now?
Email me. email@example.com
*Much of this stolen from Grave Mistake's FAQ. Thanks Alex!